ITW Public Services Innovation and Best Practice Network

ITW helps create better public services by promoting the diffusion of innovation and best practice in public service delivery.

Uniquely, our network focuses on implementation – putting policy into practice.

We do this by bringing together senior decision-makers from across the public and private sectors in independently facilitated programmes, where carefully selected groups work on common issues in leadership, innovation and business transformation in a structured way and with a real emphasis on practical action.

ITW acts as a ‘broker’ for this exchange, working on behalf of all our members rather than any single organisation. 

Current Programmes:

Local Government

Central Government

Health and Social Care

Health Innovation Exchange

Health Procurement

Justice and Community Safety

Programme Benefits:

  • Learn with the best –  accessing real and usable innovations and best practices
  • Activities are on an appropriate scale for rich, in-depth exchanges between senior people in an extended board room format, allowing everyone to contribute
  • Engagements are specifically designed to draw on the knowledge and experience of the participants, ensuring the group can focus on practical solutions
  • A skilled facilitator, with experience in both the public and commercial sectors, steers the sessions carefully for the benefit of all participants
  • Operating under the Chatham House rule means that participants are able to express themesleves freely, leading to an open, challenging and high-quality exchange
  • There is no charge for public sector members, who contribute their time, expertise and experience 
  • Network activities are funded by private sector members who recognise the benefits of having an independent forum where the realities of public service reform can be explored
  • There are no sales pitches. Everyone is expected to contribute to finding innovative solutions to real business issues
  • In order to maintain our independence, ITW does not facilitate one-to-one meetings or similar contacts between members. Nor do we sell on any of our contact information

Network Details:

Full Network Programme

Best Practice Guidelines

Meeting Types

Leaders' discussion (LDs)

Best practice groups (BPGs)

Guideline development groups (GDGs)